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Browser doesn't prompt to use camera

Feature Request

When opening https://senja.io/p/mbtools/r/MudLQRWyl and selecting "Record Video", it shows only a message ("We can't access your camera. To enable access: click the lock icon in your browser's address bar, allow camera and microphone access, then reload this page. Also make sure that you have a camera connected."). My browser is set to prompt for camera and mic usage. However, senja does not trigger the browser permission request.

Reproduced on latest Chrome on Windows (123.0.6312.123 (Official Build) (64-bit)) as well as MS Edge (123.0.2420.97).

On Chrome, the description is also not accurate since the toolbar icon is not a lock anymore.

Posted by Marc ·
Status: Closed3 comments

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Comments3

  • Wilson Wilson changed status to Closed
    •

    Apr 29, 2024

    Pinned

    Closed due to inactivity. If you're still having this issue shoot us an email at support@senja.io.

  • Wilson Wilson changed status to Discussing
    •

    Apr 18, 2024

    Pinned

    Heya Marc,

    I wasn't able to reproduce this issue. But here are some suggestions that'll help us find out what's going on.

    • Does this happen in an incognito tab too?

    • Do you currently have camera connected? If I remember correctly, this also happens when there are no cameras for Senja to use

    • Does this happen in other browsers other than Chrome.

    We'll update the instructions asap.

    • Wilson Wilson

      •

      Apr 19, 2024

      Hey Marc! Just following up on this.