One of the best times to request a testimonial is after a great interaction on your support channel, whether that's Intercom, Zendesk, Crisp or Fernand.

Now, when your agent has a good support interaction, they can tag the customer to generate a testimonial invite in Senja. Which will lead to collecting more testimonials from happy customers.

In the example below, when the agent tags Testimonial Request, Senja immediately sends an invite.

You can create your own automation like this with our testimonial automations.