This can be done by updating the Billing information from the Manage subscription page:
Go to Billing page
Click Manage subscription
Click Update information under Billing information to change the email address
I’m closing this ticket.
If you need more help, feel free to contact support@senja.io.
Rani - Senja Support & Ops
Rani
Team•
Apr 22
Hey Ellis,
Thanks for the suggestion.
The thing is the email address is the identifier used by Stripe to link the subscription payment and activation.
Setting up different email for the account owner and the billing owner will break this link and might cause error (payment is in on Stripe but the subscription is not read as paid on Senja).
Anyway, putting this up for discussion and waiting for more upvotes.
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Comments2
Rani
Oct 7
This can be done by updating the Billing information from the Manage subscription page:
Go to Billing page
Click Manage subscription
Click Update information under Billing information to change the email address
I’m closing this ticket.
If you need more help, feel free to contact support@senja.io.
Rani - Senja Support & Ops
Rani
Apr 22
Hey Ellis,
Thanks for the suggestion.
The thing is the email address is the identifier used by Stripe to link the subscription payment and activation.
Setting up different email for the account owner and the billing owner will break this link and might cause error (payment is in on Stripe but the subscription is not read as paid on Senja).
Anyway, putting this up for discussion and waiting for more upvotes.
Cheers,
Rani - Senja Support