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Bad reviews deserve the same things

Feature RequestForms

Right now, if someone gives a 3-star rating in Forms 2.0, it won’t go through the full flow, so they can't really give feedback. This should be able to be set since in the EU you’re not allowed to “manipulate” the reviews this way.

Thank you!

Posted by Tamás ·
Status: Discussing1 comment

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Comments1

  • Igor Butnaru

    •

    Mar 19

    Hey @Tamás,

    Thanks for your feedback, moving this one to Discussion.

    Here’s how it works with Forms 2.0:

    • If the Negative Feedback Page is disabled, the form submits normally for all ratings (1★ to 5★).

    • If you enable the Negative Feedback Page, any ratings below 4★ are treated as private feedback, while only 4★ and 5★ responses are shown on your Proof page.

    Feel free to experiment with the forms and check out this guide for more details:
    https://support.senja.io/forms-v2-qf3x7

    If you have any other questions, you can always reach us at support@senja.io 🙂

    Igor
    Senja Support Team