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Featurebase integration to automatically ask testimonials via live chat

Import Source Request

Customers often say nice things via live chat. It would be great to have them automatically imported to Senja.

Also, it would be epic to automatically send testimonial forms to users who rate conversations with a high satisfaction score.

Ik you can already use the Chrome extension, but just an idea. The same goes for other support platforms like Intercom, Crisp, etc.

Posted by Markus ·
Status: Discussing3 comments

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Comments3

  • Rani

    Team•

    Feb 6

    @Markus Thanks for the suggestion.

    If you can point out the specific platform that you use, it would be great.

    And yes, you’re right, Chrome extension would work in this situation when you are on a live chat - you can grab on the fly.

    As usual, more upvotes will give us more confidence in deciding to ship it.

    Rani - Senja Support

    • Markus

      •

      Feb 6

      I mean, we ourselves use our own tool Featurebase, and from what I've seen, we have quite a bit of overlapping customer base.

      But the other most popular support tools would be Intercom and Zendesk. I think some of them have some kind of testimonial integrations already, so you could look into them! :)

      To be totally frank, I think you'd get the most upfront benefit of integrating with Intercom and Zendesk first because they have a much larger customer base, but I’d love to see/use it with Featurebase as well one day!

      Both Intecom and Featurebase also support advanced workflows, so you could automatically trigger a testimonial form after a successful resolution, for example.

      • Rani

        Team•

        Feb 20

        Gotcha, Markus!

        And thanks for the extra details.

        Let’s get the upvotes coming. 💜