Skip to main content

Possibility to add both a video and text testimonial

Feature RequestForms

Would like to give the user the option to submit both a video and text testimonial in the same view.

Posted by Ebba ·
Status: Discussing1 comment

Log in to comment and vote

Comments1

  • Igor Butnaru

    •

    Mar 27

    Hi @Ebba ,

    Thanks for the suggestion.

    Currently this isn't possible in a single question, when both video and text options are enabled, customers see them as a choice rather than submitting both together.


    See here:

    https://support.senja.io/can-customers-submit-both-video-and-text-reviews-together-1592j

    That said, here are a few workarounds:

    • Forms 2.0 — Create multiple questions in one form, one asking for video and another for text. Customers submit both in the same session

    • Auto-transcription — Video testimonials are automatically transcribed, so you get both formats without asking customers to do extra work

    • Separate forms — Send one form for video and another for text

    Let me know wich one works best for you. 

    Igor – Senja Support